Payment Products Annual Fee Base Rate Rejection

Rejection fee Rejection rate Revolving margin

Channel type: A 0 1.6 % $0 / transaction <1% or less 10%30 days

Channel type: B 350 2.5 % $15 / transaction ＜1% or less 10%60 days

Channel type: C 800 3.5% 15 USD / transaction <2% within 10% 90 days

Channel type: D 1000 4.0% 15 USD /pen <3% within 10% 180 days

Channel type: A (Paypal+stripe+international credit card+local wallet)

Merchant target: DTC branded outbound merchants with excellent long-term data performance, stable transaction data and good long-term corporate reputation.

Commodity requirements: high quality independent brands or agent brands.

Settlement policy.

Settlement cycle: T+1 Account opening fee: $0 Rate: 1.6% + 0.3$/pen

Rejection rate: <1% Rejection processing fee: $0/pen Refund handling fee: $2/pen

Revolving margin: 10% 30 days Withdrawal handling fee: $15/pen

Note: Within 1-3 months, merchants can apply to adjust the settlement cycle; after the rejection accounting value exceeds the agreement, the excess will be charged at $15/pen, and if it exceeds the limit for three consecutive months, it will be moved out of the A-grade payment channel.

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Channel type: B (Paypal+stripe+international credit card+local wallet)

Merchant Target: High quality independent site merchants, general merchandise or independent brands, with long-term observable data, good reputation in the industry, stable transaction data, and good corporate reputation.

Merchandise requirements: general merchandise or independent brand merchants.

Settlement policy.

Settlement cycle: T+3 Account opening fee: $350 Rate: 2.5% + 0.3$/pen

Rejection rate: <1% Rejection processing fee: $15/pen Refund handling fee: $2/pen

Revolving margin: 10% 60 days Withdrawal handling fee: $15/pen

Note: Within 1-3 months, merchants can apply to adjust the settlement cycle; after the rejection accounting value exceeds the agreement, the excess will be charged at $25/pen, and if it exceeds the limit for three consecutive months, it will be moved out of the B-level payment channel.

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Channel type: C (Paypal+stripe+international credit card)

Merchant Target: Quality independent site merchants, general merchandise standard or custom merchandise.

Merchandise requirements: general merchandise or agency sales merchandise.

Settlement Policy.

Settlement cycle: T+5 Account opening fee: $800 Rate: 3.5% + 0.3$/pen

Rejection rate: <2% Rejection processing fee: $15/pen Refund handling fee: $2/pen

Revolving margin: 10% 90 days Withdrawal handling fee: $15/pen

Note: Within 1-3 months, merchants can apply to adjust the settlement cycle; after the rejection accounting value exceeds the agreement, the excess will be charged at $25/pen, and if it exceeds the limit for three consecutive months, it will be moved out of the C-level payment channel.

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Channel type: D (international credit card + stripe + local wallet)

Merchant target: Independent site merchants

Merchandise requirements: general merchandise, virtual top-ups or unlicensed merchandise (not in the list of brands prohibited for sale by banks or third-party payment institutions)

Settlement policy.

Settlement cycle: T+7 Account opening fee: $1000 Rate: 4.0% + 0.3$/pen

Rejection rate: <3% Rejection processing fee: $15/pen Refund handling fee: $2/pen

Revolving margin: 10% 180 days Withdrawal handling fee: $15/pen

Note: Within 1-3 months, merchants can apply to adjust the settlement cycle; after the rejection accounting value exceeds the agreement, the excess will be charged at $25/pen; if the limit is exceeded for three consecutive months, the payment channel may be closed.

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Explanation of fees: Paypal\stripe\ local wallet fees are charged as follows: official standard rate + 1% + 0.3$/pen (platform service fee), for example, Paypal's rate is 3.5% + 0.3$/pen + 1% + 0.3$/pen, where (1% + 0.3$/pen is platform service fee), and so on.

Policy Note: All newly accessed merchants will be settled uniformly by T+10 and enter the inspection period of 1-3 months, and the settlement cycle will be adjusted accordingly after passing the inspection period.

Account opening period: paywook implement one account one, can maximize the protection of the merchant independent account transaction security. Ordinary account opening cycle of 2-7 working days, special categories of account opening cycle limit value may exceed 15 working days, or eventually rejected.

First withdrawal: paywook for all new merchants, the first withdrawal time is T+10, after the completion of the first withdrawal audit, and then according to the standard settlement cycle for settlement out of money.

About fines: If a merchant's transaction behavior is penalized by banks or card organizations (including but not limited to BRAM, GBPP) for non-compliance, paywook will deduct the actual penalty amount from the merchant's transaction settlement in real time, and will recover the penalty amount from the merchant if it is not enough to be deducted.

Support system: open source builder: opencart, zencart, magento, wordpress, saas support: shopyy, fpp, ueshop, continuously increasing ......

By using our services, you agree to the relevant terms and conditions set forth in these rules. You must read, agree to and accept all of the terms and conditions contained in these rules. You also agree to abide by other rules established by the paywook platform, including the Privacy Statement and Registration Usage Rules.

We may modify or adjust these Rules and other regulatory policies from time to time, and we will post a notice on the Rules Center page of the Site and give you at least 30 days' notice if our rules change in a way that adjusts your responsibilities. All future changes listed on the Policy Updates page that were posted on the Rules Center page at the time you registered for the Service will be incorporated into these Rules by reference and will be effective as set forth in Policy Updates " and will be effective as set forth in the Policy Updates. By continuing to use our Services following any changes to these Rules, you agree to abide by such changes and be bound by these new Rules.

Article 1 Service Content

1.1 The merchant fully understands all the risk factors of opening the online payment service of international credit cards (including but not limited to VISA, MASTER and other international mainstream credit cards), voluntarily opens this service and undertakes to solely bear all the losses caused by all the risks of this service and the related responsibilities arising from it.

1.2 Online Payment and Settlement Service: Provide merchants with online payment and settlement functions needed to conduct transactions on their business websites. The relevant information is exchanged with the international commercial banks connected to paywook through paywook's payment gateway, and the confirmation information from the banks is fed back to the merchant.

1.3 Security technical support: provide merchants with interface specifications for order information transmission, configure security transmission rules, set backstage management rights, and provide high-quality network transmission encryption channels for important information such as merchants' network payments.

1.4 Online inquiry: that is, to set up online transaction inquiry function for merchants, providing merchant information management and transaction information inquiry service. The order transaction data paywook will be retained for six months. Merchants shall download and archive the transaction data in a timely manner. For data inquiries older than six months, you can contact our customer service after paywook agrees.

1.5 Support real-time detection of fraudulent transactions to provide merchants with reference to transaction risks and reduce merchant transaction risks.

1.6paywook has the right to monitor the transaction behavior of its merchants as stipulated by international credit card organizations, and suspend the transaction channel of its registered customers if the merchant's customer's refusal transactions are found to constitute a risk. The merchant is aware of the existence of the aforementioned risks and independently assumes the losses and related responsibilities arising from the aforementioned risks.

Article 2 Rights and Obligations

2.1 Rights and obligations of paywook

2.1.1 paywook is responsible for the construction, operation and management of the payment platform, and provides system access, management, online payment and online inquiry services to the merchant.

2.1.2 paywook designates technical engineers to serve merchants during working hours (8 hours * 5 working days/week) and guarantees to respond within two hours after merchants reflect problems.

2.1.3 paywook is responsible for receiving complaints and resolving disputes regarding problems with paywook's payment settlement system caused by the payment platform. paywook only provides payment intermediary services between merchants and their customers and does not intervene in any disputes that may arise between merchants and their customers as a result of their transactions.

2.1.4 paywook reserves the right to refund the cardholder's order submitted on the merchant's website to the cardholder's account in the following cases.

A. In the event that the merchant does not notify paywook in advance as agreed due to a change in business, termination or change of contact, and we do not receive a response within 24 hours after notifying the merchant by email.

B. There is a serious dispute about the transaction that may give rise to the risk of rejection of payment or is found to be a serious risk by paywook's monitoring.

2.1.5 paywook assumes responsibility for any problems with the merchant's transaction information through the secure transmission system of the paywook payment platform caused by its own fault.

2.1.6 paywook establishes business consultation and contact telephone numbers, and is responsible for answering all kinds of questions encountered by merchants in using the paywook payment platform, and promptly solving problems related to both parties in the process of data reconciliation and fund settlement.

2.1.7 paywook has the right to temporarily suspend the payment service according to the system upgrade and other needs, and shall announce the system in advance and foresee the resumption date. paywook has the right to decide to make changes and upgrade the functions and services of the payment platform, but shall announce in advance on paywook's website about the improvement of the service.

2.1.8 paywook shall have the right to make corresponding adjustments to merchant's business fees when banks or telecommunication operators adjust various business fees, but shall notify merchant in advance on the online platform.

2.2 Merchant's rights and obligations

2.2.1 The merchant shall strictly abide by the management and operation regulations of paywook and enjoy the services provided by the paywook payment platform for the merchant.

2.2.2 The merchant shall truthfully provide paywook with transaction-related qualification information, including paywook payment channel application form, copies of business licenses, KYC information, copies of ID cards of legal representatives (copies of personal ID cards if applying in the name of individuals), contact information, etc. The merchant shall also independently bear the responsibility for any inaccurate qualification information due to inaccuracy of the payment channel. The merchant shall independently assume all responsibilities arising from inaccurate or untrue qualification information.

2.2.3 The merchant shall strictly abide by the laws and regulations of the country where it is located and the management regulations of the relevant government departments for the information and business activities it engages in online, and shall have all the qualifications required to engage in such business activities, and shall have gone through the corresponding administrative licensing procedures and filing procedures in accordance with the law, and shall bear the responsibility accordingly. The merchant independently bears the responsibility for complaints, returns, disputes, etc. caused by false, obsolete or inaccurate information on its website, and shall not appear on the website to do the following.

A. that violate the basic principles established by the Constitution 

B. endangering national security, leaking state secrets, subverting state power and undermining national unity 

C. Damage to national honor and interests.

D. inciting ethnic hatred, ethnic discrimination, and undermining national unity

E. undermining national religious policy, promoting evil cults and feudal superstition 

F. spreading rumors, disturbing social order and destabilizing society

G. dissemination of obscene, pornographic, gambling, violence, murder, terrorism, pyramid schemes, reactionary information

H. abetting crime.

  I. Using network means to engage in money laundering activities and terrorist financing activities: including but not limited to money laundering activities and terrorist financing activities that cover up or conceal the source and nature of the proceeds of drug crimes, crimes of organizations of triad nature, crimes of terrorist activities, smuggling crimes, corruption and bribery crimes, crimes against the order of financial management, crimes of financial fraud and other crimes and their proceeds through various means.

     J. Insulting or defaming others and infringing on the legitimate rights and interests of others

K. Engaging in deceptive activities.

L. Engaging in criminal activities such as online gambling crimes.

M. infringing on the copyright, patent, trademark, trade secret or other proprietary rights, public interest and privacy of a third party

N. Other contents prohibited by national laws and administrative regulations.

2.2.4 Without written authorization from paywook, merchants may not reproduce, duplicate, intercept or reproduce the content on the paywook website, or create derivative works related to such content.

2.2.5 The merchant uses the payment platform management system provided by paywook and develops the corresponding procedures for order processing, shipping or provision of services in accordance with the settlement process of the paywook payment platform. The merchant is responsible for assuming and handling all customer complaints or related legal liabilities caused by its own reasons.

2.2.6 If the merchant ships physical goods to the customer, it shall require the customer to sign and confirm on the receipt after receiving the goods and retain the receipt properly. In case of disputes such as customer refusal to pay or denial of transactions, the merchant shall actively cooperate with paywook and the investigation work of banks, international credit card organizations, judicial authorities, financial regulators, etc., and provide relevant transaction information and the above-mentioned receipt documents in a timely and accurate manner. Otherwise, the merchant shall bear all losses caused by this.

2.2.7 The merchant shall truthfully describe the paywook payment business on the website page. The merchant shall not use technical means or other illegal means to intercept the cardholder's card information and submit orders instead of the cardholder, and the merchant must guide the cardholder to the paywook payment platform on the merchant's website to submit orders in person.

2.2.8 The merchant is responsible for assuming and dealing with all customer complaints or related legal liabilities caused by its own reasons.

2.2.9 The merchant number and merchant password provided by paywook to the merchant are the only valid credentials for the merchant to access the merchant back office provided by paywook, and the merchant shall keep its merchant number and merchant password in a safe place. Under no circumstances shall Merchant provide the Merchant ID and Merchant Password to anyone in any way, including anyone claiming to be a member of paywook's staff. The merchant shall be responsible for any damage caused by the improper storage and use of the merchant's merchant number and merchant password. In case of loss or theft of the merchant's password, the merchant shall immediately inform paywook and go through the password reset procedure in accordance with paywook's regulations.

2.2.10 The merchant shall not transfer the interface technology, security rules and certificates provided by paywook to other companies or websites for use.

2.2.11 The merchant shall not use the payment interface of its merchant number to provide payment services for other enterprises or websites, and shall not make any modification or adjustment to the payment interface file of paywook, otherwise it shall bear the responsibility for breach of contract and compensate for the loss of fines of banks or third-party payment institutions caused by the modification.

2.2.12 The merchant shall not carry out the sale of drugs, explosives, firearms and ammunition and other items prohibited for transaction by national or international card organizations.

2.2.13 If technical obstacles occur during card payment during the service validity period, which affect real-time payment, merchants shall actively cooperate and cooperate with paywook and relevant third parties (e.g. banks, gateways, telecommunication, etc.) to identify the causes for proper handling.

2.2.14 Merchants shall notify paywook in writing one month in advance of any change or termination of their business. Merchants shall apply to paywook for any changes in relevant information and fill out the "Application Form for Change of Merchant Information" as an attachment to these rules, otherwise merchants shall bear all responsibilities and consequences caused by such changes.

2.2.15 The merchant fully understands and is aware of the rules and risks associated with the use of international credit cards, and is fully aware of the risks of opening online payment services for international credit cards (including but not limited to VISA, MASTER and JCB international credit cards).

     2.2.16 The merchant may only use the payment services provided by paywook for the business indicated by the merchant as agreed in these rules. The merchant shall not extend the payment services provided by paywook to any third party outside the merchant directly or in disguise. Otherwise, paywook shall have the right to request the merchant to stop such behavior or terminate this rule, and shall have the right to recover the losses caused to paywook by the merchant's behavior.

Article 3 Service Fees (Unit: USD)

Payment products Annual fee Processing fee Rejection fee

Rejection fee Rejection rate Revolving margin

Channel type: A 0 1.6 % 0 USD / transaction <1% or less 10%-30 days

Channel type: B 350 2.5 % $15 / transaction <1% within 10%-60 days

Channel type: C 800 3.5% $15 / transaction <2% within 10% - 90 days

Channel Type: D 1000 4.0% $15 / transaction <3% or less 10%-180 days

The annual fee must be paid within three business days after registration and use of the platform services, and the fee is deducted directly by paywook from the settlement funds of each successful transaction. The revolving deposit is withdrawn at a fixed rate and refunded to the merchant on a revolving basis.

Article 4 Margin

4.1 Margin

4.1.1 Margin: After each successful transaction by the merchant, paywook withdraws the margin at 10% of the merchant's successful transaction amount and deposits the revolving margin in paywook's account while transferring funds to the merchant.

4.1.2 The security deposit retained in paywook's account for each transaction is 30-180 days depending on the credit card payment channel selected. paywook shall return the refundable security deposit to the agreed merchant's legal account after 180 days on the nearest settlement transfer date (postponed in case of legal holidays) as agreed in these rules (except in case of merchant violations), less the actual amount of rejection. ).

4.1.3 In each natural month, paywook has the right to suspend the service for the merchant when the total amount of the merchant's accumulated rejected orders exceeds 5% of the successful transaction amount; the merchant shall submit all transaction documents and other relevant evidence required by these rules within five working days, and after the platform's review, we have the right to decide to continue to provide the service for the merchant or close the payment service.

4.1.4 According to the relevant regulations of international credit card organizations and acquirers, the merchant shall bear a processing fee of USD 15 for each declined order; within a natural month, the merchant shall bear a penalty of USD 25 for each declined payment after the cumulative number of declined payments exceeds the agreed value of international credit card declined payments. In the event that the merchant incurs other risky transactions of this agreement, paywook shall claim the amount from the merchant as agreed.

4.1.5 In the event that the merchant does not use the services of the Platform anymore, given the long rejection claim period, any rejection that occurs before the expiration of the last deposit due to the merchant will still be deducted from the deposit left with paywook; the remaining deposit will be returned by paywook to the merchant's settlement account after the 180th day following the last order successfully transacted by the merchant.

4.2 Description of bank rejections and claims or recoveries

4.2.1 About Refusal to Pay

In accordance with the operating practices of international credit card organizations, international card acquiring banks are entitled at any time, at the request of the cardholder, to reject or claim back all or part of the payment made to paywook for an e-commerce transaction within 180 days of the transaction. Credit Card International provides that even if the issuing bank has paid the cardholder in whole or in part, the cardholder has the right to immediately request a refund from paywook's acquiring bank and, accordingly, paywook will claim the corresponding amount from the merchant if the cardholder believes that the transaction is objectionable. These situations include, but are not limited to, the following. 

A. the e-commerce transaction is illegal or unenforceable due to the merchant.

B. There is any deviation from the terms of these rules in the e-commerce transaction.

C. The goods or services provided in the e-commerce transaction are rejected or returned in whole or in part, or the e-commerce transaction is effectively cancelled or terminated in whole or in part by the cardholder.

D. The sale or provision of any goods or services in the e-commerce transaction violates the law or the rules or regulations of any government department or other authority.

E. The merchant fails to provide goods or services at all, or the goods or services provided fail to satisfy the cardholder.

F. The merchant fails to provide evidence of e-commerce transactions as required by the Bank.

G. The merchant, by normal and reasonable vigilance, should realize that the card being used by the cardholder is counterfeit or stolen and should reject the e-commerce transaction; the issuing bank has the right to refuse to process the e-commerce transaction submitted by the merchant if it finds that the e-commerce transaction has the above or other suspicious circumstances.

H. The price charged by the merchant to the cardholder exceeds the price charged by the merchant for goods or services provided in cash.

I. The cardholder disputes the nature, quality or quantity of the goods or services included in the e-commerce transaction.

J. The cardholder has reason to dispute or deny the sale or the goods or services contained in the electronic commerce transaction.

K. The Cardholder complains in writing that it did not effect or authorize the electronic commerce transaction.

4.2.2 Claim or recovery of money

4.2.2.1 paywook will seek recovery or reimbursement from the merchant in the event of, but not limited to, the following

(1) Paywook shall recover the amount from the merchant if the cardholder refuses to pay or if the card issuer refunds the bill.

(2) When the merchant violates the relevant regulations of the country, international card organizations, banks, etc. in its business activities, resulting in fines imposed on paywook by the relevant authority, the fines will be transferred to the merchant and paywook will recover the money from the merchant.

(3) When international acquirers and international credit card organizations request for transaction documents, the merchant shall provide paywook with the necessary transaction documents, such as consumption statements, authorization letters, purchase orders, proof of shipment, etc., within one business day. If the merchant does not cooperate and refuses to provide transaction documents, the international acquirer and the international credit card organization have the right to close the merchant's international credit card payment interface. Moreover, paywook will claim back or recover any losses caused to paywook as a result.

(4) In the event that the merchant's funds are backed up due to an increasing number of declined payments, the merchant must make up for the backed up funds within 10 days, otherwise the merchant will be severely prosecuted.

4.2.2.2 Claim or recovery operation

paywook directly deducts the relevant amount from the merchant's outstanding transactions on the paywook account and provides the merchant with a copy of the chargeback information. If the merchant's outstanding balance on the paywook account is insufficient to cover the amount, paywook will deduct the amount directly from the merchant's security deposit. In case of insufficient deduction of the security deposit, paywook has the right to request the merchant to make up the amount within the specified period, otherwise, paywook has the right to suspend the relevant services for the merchant and reserves the right to use legal means to recover the amount.

4.2.3 Retention and provision of evidence

In order for the merchant's interests to be effectively protected in the event of a bank rejection and recovery, the merchant is required to retain all evidence relating to the international credit card transaction. Such evidence shall include at least the order number, the name of the shopper, the date of the transaction, the amount of the transaction, the content of the goods or services purchased, the address of the recipient, the signature receipt of the recipient and the E-MAIL signature response of the digital product. Information on transactions with VISA credit cards should be retained for at least 12 months, and information on transactions with MasterCard credit cards should be retained for at least 18 months.

4.2.3 Penalties for non-compliance

In order to ensure the compliance of merchant transactions, paywook routinely audits the websites submitted by partner merchants in the transaction management backend, but this is only a general preventive measure and does not serve as a guarantee that the merchant will not be penalized by banks or card organizations for non-compliance. paywook will cooperate with the bank or card organization to enforce or recover the merchant's penalty by debit.

Article 5 Settlement and Refund

5.1 Settlement basis

The settlement of orders on the paywook payment platform is based on the list of successful debits provided by the bank.

The settlement approval form and payment details provided by the paywook payment platform.

The settlement exchange rate is based on the Bank of China's cash purchase price on the day of settlement.

5.2 Settlement method

paywook will transfer the transaction amount by check/online transfer to the legal account provided by the merchant. If the merchant's account is changed, the merchant must inform paywook 10 working days in advance and fill in the "Application Form for Change of Merchant Information". paywook will change the merchant's transfer account at the time agreed in the application form, otherwise, the merchant will be solely responsible for all losses caused by this.

5.3 Settlement cycle

5.3.1 After receiving the list of successful bank debit information, paywook will audit the settlement and create a detailed list of transfers, according to which the merchant's transferable amount will be transferred to the merchant by online transfer (postponed in case of legal holidays) after the merchant's transferable amount reaches the agreed standard.

5.3.2 The merchant's carry-over amount shall be at least RMB 1,000 (including RMB 1,000) in total, and if the merchant does not reach the carry-over amount, it will be rolled over to the next settlement cycle for settlement. If the merchant does not reach the carryover amount standard, i.e. less than RMB 1,000, paywook will settle the account for the merchant upon the merchant's application, provided that the merchant agrees to bear the bank transfer fee.

5.3.3 Settlement audit period: Due to the special nature of international card transactions with a 180-day rejection period, paywook will audit the transactions in each settlement cycle according to international and industry practices, and the first settlement audit time will be T+10 days according to the merchant's transaction scale. Settlement will be made as appropriate. Paywook has the right to adjust the settlement period if abnormal transactions are found during the merchant's transactions, if there are no subsequent transactions or if the merchant's rejection rate exceeds the agreed value for three consecutive natural months.

5.3.4 Settlement audit: During the settlement audit period, paywook will randomly check all successful orders of merchants for proper delivery, and make timely adjustments to the settlement cycle based on the results of the survey and the aggregated analysis of the merchant's background transactions.

5.3.5 When the merchant's transactions are suddenly interrupted without prior notice to paywook, paywook has the right to examine the risks and delay the settlement of the merchant according to the characteristics of credit card transactions, with a risk control period of no less than 6 months.

5.3.6 In the event that the merchant's transactions fluctuate too much (more than 30%) without prior notification to paywook or without giving reasonable reasons, paywook shall have the right to examine and delay or suspend the settlement of the merchant's account based on the characteristics of the credit card transactions.

5.3.7 In the event of abnormal fluctuations in the merchant's transactions (up or down by more than 30%), paywook shall have the right to adjust the merchant's margin ratio.

5.4 Refunds

5.4.1 According to the relevant regulations of the bank, for the online transaction process that requires refund processing due to out-of-stock, unavailable for shipment, duplicate orders, etc. that cannot provide services to consumers, merchants choose the network transfer method for refund operation.

A. merchants to solve their own.

B. The merchant entrusts paywook to complete the refund operation on its behalf.

5.4.2 When a merchant chooses method A for refund operation, the merchant shall resolve the order to be refunded on its own and assume full responsibility.

5.4.3 If the merchant chooses method B for the refund operation, paywook agrees to deduct the refund amount directly from the merchant's outstanding balance, and if the outstanding amount is insufficient, paywook shall notify the merchant to make up for it; if the merchant fails to make up for it within the notification period, paywook shall have the right to abandon the processing of the refund application. 

5.4.4 paywook decides whether to charge the merchant a refund handling fee (subject to Article 3) depending on the circumstances, but does not refund the merchant the transaction handling fee already charged during the transaction.

5.4.5 If the refund request of some orders cannot be executed online due to the limitation of the banking system and refund timeliness or due to the cancellation of the consumer's account, the refund of such orders shall be resolved by the merchant itself.

Article 6 Intellectual Property Rights

paywook owns the ownership and intellectual property rights of the content of the web services provided. paywook's web service content includes: text, software, sound, pictures, videos, graphics, all content in advertisements, etc.; all content of e-mails; other information provided by paywook for users. All these contents are protected by laws related to copyright, trademarks, labels and other property ownership.

The merchant shall guarantee that the copyright (or copyright), patent, trademark and other intellectual property rights of any items contained in the website and business activities, products and services are legally owned by the merchant or legally used with the consent of a third party, and that there are no disputes over copyright, patent, trademark and other intellectual property rights. In case of copyright, patent, trademark and other intellectual property disputes or piracy and other infringements, the merchant shall bear all legal responsibilities and compensate paywook for all losses caused by them.

Article 7 Confidentiality Obligations

The information obtained by both parties during the cooperation period and the content of this contract are confidential information, confidential information includes but not limited to the amount of transaction fees and annual service fees and payment methods, settlement methods, interface technology, security rules and certificates, etc. Either party shall keep the confidential information strictly confidential and use it only for the purpose of this cooperation, and shall not disclose the confidential information to any third party without the prior written consent of the other party, otherwise be considered a violation.

Article 8 Force Majeure

8.1 A party that is unable to perform or cannot fully perform these rules due to force majeure may be partially or fully exempted from performing its responsibilities.

"Force majeure" means an objective circumstance occurring after the conclusion of these Rules that could not have been foreseen, avoided and overcome by the affected party. Such events include, but are not limited to, floods, fires, droughts, typhoons, earthquakes and other natural disasters, strikes, riots, insurrections and wars (whether war is declared or not) and the acts or omissions of governmental authorities.

8.2 In view of the special nature of the Network, force majeure under these Rules shall also include any of the following circumstances that affect the normal operation of the Network. Such circumstances include, but are not limited to, malicious attacks by hackers, intrusion and attack of computer viruses that cannot be prevented by existing normal security means, outbreak of new large-scale viruses, and inaccessibility of servers due to network interruptions caused by problems of telecommunications carriers.

8.3 After the occurrence of force majeure, both parties shall immediately negotiate the continuation of the Rules and enter into temporary rules. The effect of the temporary rules shall cease when such force majeure and its effects are terminated or eliminated. If force majeure and its effects are not terminated or eliminated one month after the occurrence of force majeure, then both parties may negotiate to terminate the Rules.

Article 9 Liability for Violation

9.1 Any breach by either party of the guarantees, promises or other terms made in these Rules shall constitute a violation and shall be liable for the corresponding violation; the offending party shall be liable for damages caused to the other party as a result of the violation.

9.2 If the merchant fails to pay the interface program fee and annual service fee on time as agreed, paywook shall have the right to suspend the transfer for the merchant and deduct the said fee from the uncarried amount; if the uncarried amount is insufficient, the merchant shall make up for it and bear the responsibility for the violation.

9.3 If the rules are lifted or terminated due to the merchant's violation, paywook shall not refund the account opening fee and annual service fee paid by the merchant.

9.4 If the loss is caused by the fault of both parties to this rule, both parties shall share the loss and jointly seek compensation from the party at fault in accordance with the principle of fairness.

Article X. Rule cancellation

10.1 This rule shall not be lifted except by written consensus of A and B. However, paywook shall have the right to immediately lift this rule and pursue the merchant's responsibility for violations if any of the following circumstances occurs.

A. The merchant violates the agreement of Article 2 of these rules and fails to fulfill the relevant obligations, making it impossible to continue to fulfill these rules.

B. The merchant fails to pay the interface program fee and annual service fee and deposit on time as agreed in these rules.

C. The merchant has other serious violations of the agreement of these rules during the period of the rules, resulting in the inability to continue to perform these rules.

D. paywook terminates the Rules upon one week's written notice to the merchant in accordance with the high-risk notice or merchant closure notice from the bank or international credit card organization (company).

E. Merchant commits fraud or conspires with another party to defraud funds.

F. Where the merchant's transaction risk is too high and cannot be resolved through consultation between A and B.

G. A written notice issued by international credit card organizations, card issuing banks, judicial authorities, banks and other institutions requesting paywook to suspend or terminate payment settlement to the merchant.

10.2 These rules shall not be terminated except by written consensus between A and B. However, the merchant shall have the right to terminate these rules immediately and to hold paywook responsible for violations if one of the following circumstances occurs.

A. paywook violates the agreement of Article 2 of these rules and fails to fulfill the relevant obligations, which makes it impossible to continue to fulfill these rules.

B. paywook has other serious violations of the agreement of these rules during the period of the rules, resulting in the inability to continue to perform these rules.

10.3 After the cooperation is terminated, according to the international practice of credit card transactions, paywook will retain the merchant's average transaction amount for one month and return it with the transaction deposit after six months or in installments within six months.

Article 11 Reservation of Rights and Subsequent Legislation

11.1 A written letter must be issued by either party in relation to the waiver of rights, etc.

11.2 The failure of either party to exercise its rights or to take any action in respect of a breach by the other party shall not be deemed to be a waiver of such rights.   

11.3 Subsequent legislation shall not apply retroactively to these Rules except as expressly provided in itself. In the event that the relevant provisions of these Rules are invalid or unenforceable due to changes in national subsequent legislation or legal provisions, both parties may amend or supplement these Rules in accordance with the changes in national subsequent legislation or legal provisions.

Article 12 Dispute Resolution and Application of Law

12.1 The conclusion, performance, interpretation and validity of these Rules and other rules made by the Platform shall be governed by the relevant rules made by the Singapore Payment Services Act.

12.2 Any disputes involving international credit cards shall be resolved in accordance with the relevant regulations of banks or international credit card organizations.

Article 13 Other Terms and Conditions

13.1 The settlement system of the paywook payment platform calculates the commission according to the amount of each order, and both parties acknowledge the minor differences in the commission due to two decimal places.

13.2 When paywook confirms the relevant business to the merchant by fax, the merchant shall sign the confirmation and fax the reply within one working day after receiving the fax. The fax is legally valid as the main means and basis for contacting the business between us and the merchant.

13.3 In the event of early termination of these Rules as agreed, the return of the last deposit shall still be executed in accordance with these Rules. Any rejection of payment occurring before the expiration of the last deposit to be returned to the merchant shall still be deducted from the deposit retained in paywook.

 13.4 After the merchant sends the goods purchased by the consumer, the merchant shall upload the picture of the shipping order or enter the corresponding parcel number according to the order information on the backstage of the transaction management provided by paywook; if the merchant does not fill in the parcel number or the parcel is not delivered to the consignee's address, paywook will not settle the order; if the merchant intentionally fills in false information to deceive paywook into transferring money If the merchant intentionally fills in false information to obtain transfer from paywook, once paywook finds out, paywook has the right to impose a penalty of 5 times the amount of the order on the merchant and deduct it directly from the merchant's outstanding balance or deposit in paywook's account; if the situation is serious, paywook has the right to lift this rule and require the merchant to compensate for the losses caused to paywook as a result.

    13.5 For matters not covered by these rules, the paywook platform will formulate other supplementary rules, which shall have the same legal effect as these rules, and if the supplementary rules are inconsistent with these rules, the supplementary rules shall prevail.

   13.6 The merchant acknowledges that paywook has taken reasonable steps to draw the merchant's attention to the provisions of these Rules that exclude or limit paywook's liability and to explain the relevant provisions as requested by the merchant. The merchant fully understands and accepts the aforementioned provisions of these Rules without any objection.

    13.7 All transaction management rules described in the Rules Center of paywook's official website are an important part of these Rules and have the same legal effect as these Rules.

Guns, ammunition, controlled knives, flammable and explosive, compressed gases, plants and products, corrosives, drugs, food, liquid pastes, drugs, powders, electromagnetism, branded articles involving infringement, illegal publications, printed materials, audio and video products and other propaganda, spy special equipment, all belong to aviation contraband. Electromagnetic items, including alternating current (built-in battery) and weak magnetism (excluding magnets in speakers), can be transported through special channels. Direct current (plug-in items) and electrically generated magnetic items can be transported through ordinary channels.

I. Imitation guns, military and police supplies, dangerous weapons category.

1. Firearms (including imitations, main parts): e.g. pistols, rifles, submachine guns, riot guns, air guns, shotguns, sporting guns, narcotic injection guns, ball guns, tear gas guns, etc..

2. Control devices that can temporarily incapacitate another person and cause significant physical harm to another person.

3. Parts and components of imitation guns, firearms, ammunition, arms, related equipment, accessories, ancillary products, and imitation derivative handicrafts, etc..

4. Controlled knives: such as daggers, three-pronged scrapers, spring-loaded knives with self-locking devices (jumping knives), other similar single-edged, double-edged, three-pronged sharp knives, butterfly knives, spring-loaded knives, folding knives, military knives, samurai knives and other controlled knives.

5. Police and military uniforms, signs, equipment and products.

6. Ammunition (including imitations): such as bullets, bombs, grenades, rockets, flares, incendiary bombs, smoke (fog) bombs, flares, tear gas bombs, poison gas bombs, mines, grenades, artillery shells, gunpowder, etc..

7. Others: such as crossbows, tear gas, tear guns, tasers, iron lotus, batons, electric batons, telescopic batons, finger tigers, nunchaku, etc.

II. Flammable and explosive, toxic chemicals, drugs.

1. Blasting equipment: such as explosives, detonators, fuses, detonating cords, blasting agents, etc..

2. Fireworks: such as fireworks, firecrackers, drop cannons, pull cannons, smash cannons, paintballs and other fireworks and black powder, pyrotechnics, firing papers, fuses, etc..

3. Flammable solids, such as sulphur, candles, ping-pong balls, etc., are prohibited.

4. Flammable liquids such as gasoline, kerosene, paint, flower essences, perfume, nail polish, gel, mosquito repellent, insecticide, carbonated drinks, alcohol, banana water, turpentine, etc. are prohibited.

5. Spontaneous combustion items, such as yellow phosphorus, oil paper, tarpaulins and their products, etc., are prohibited.

6. Embargoed articles that burn in water, such as sodium metal, aluminium powder, etc..

7. Corrosive substances, such as hydrochloric acid, nitric acid, hydrogen peroxide, etc., are prohibited.

8. Embargo on explosives, such as detonators, explosives, fuses, firecrackers, fireworks, lighters, lithium batteries, etc..

9. Others: such as flint, magnesium rods, lighters, activated carbon, firing powder, nitrocellulose, electric ignition heads, etc.

III. Compressed and liquefied gases and their packagings

1. Flammable gases: e.g. hydrogen, methane, ethane, butane, natural gas, LPG, ethylene, propylene, acetylene, lighters, etc..

2. Toxic gases: e.g. carbon monoxide, nitrous oxide, chlorine gas, etc..

3. Explosive or asphyxiating, flammable gases: e.g. compressed oxygen, nitrogen, helium, neon, aerosols, etc.

IV. Categories of harmful information that endanger national security and undermine political and social stability.

1. Information on goods or services containing information that divides the country, undermines national unity, jeopardizes national security or interests, destabilizes national politics, incites subversion of state power, overthrows the socialist system, or leaks state secrets.

2. Information on goods or services containing propaganda for terrorism, extremism, incitement to ethnic hatred, racial discrimination, undermining national unity, undermining national religious policies, or promoting cults.

3. Information on goods or services containing damage to national honour or reputation, distorting, scandalizing, desecrating or denying the deeds and spirit of heroic martyrs, glorifying the historical facts of aggression of other countries or promoting militaristic ideas.

4. There is dissemination or commentary of information on national policies, national leaders, political events, social events, religious activities and other goods or services.

5. such as books, publications, pictures, photographs, audio and video products that contain reactionary, inciting national hatred, undermining national unity, destabilizing society, promoting cults, religious extremist ideology, obscenity, etc.

V. Erotic and vulgar, aphrodisiac use categories.

1. Audio-visual products and videos containing pornographic and obscene content; pornographic solicitation services; accounts and invitation codes for adult website forums.

2. Oral or topical aphrodisiacs and artificial hymens that can cause temporary incapacitation and confusion.

3. Software and pictures used to disseminate pornographic information; audio-visuals and their products, videos and their products, reading materials and games containing erotic, violent and vulgar content; original underwear and related products.

4. Pictures and information containing erotic, violent or vulgar content.

5. Adult show merchandise.

VI. Security of person, privacy category.

1. Software and equipment used for eavesdropping and stealing privacy or confidentiality.

2. Identity cards, passports, social security cards and other documents that can be used for identification purposes under the law.

3. Equipment used for illegal video, audio, forensic, etc. purposes.

4. Software, tools, tutorials and products for stealing or cracking account passwords.

5. personal privacy information and internal corporate data; providing personal mobile phone location, telephone list inquiry, bank account inquiry and other services.

6. Vehicles and their "five major assemblies" that have been scrapped, reached the national compulsory scrapping standard, illegally assembled or illegally obtained, etc., which are expressly prohibited from operation by national laws and regulations.

7, car seat belt buckle and other car accessories with traffic safety hazards class goods.

8. Manned aircraft, aviation accessories, model drawings category of goods.

VII. Drugs and medical devices.

1. Psychotropic, narcotic, toxic, radioactive, stimulant, birth control drugs, serums, vaccines, blood products, toxic drugs for medical use, toxic Chinese herbal medicines; (except counterfeit, substandard and other drugs used for the prevention, treatment and diagnosis of human diseases)

2. Counterfeit, substandard and imitation medicines.

3. medicines used for the prevention, treatment and diagnosis of human diseases, with the exception of the relevant goods under specific categories of Tmall.

4. Medical devices that are manufactured, imported or sold without the approval of the drug regulatory authorities or without inspection; "Class III medical devices" identified in accordance with the "Classification Rules for Medical Devices" and related classification catalogues issued by the State Food and Drug Administration, except for the relevant commodities under specific categories.

5、Injections such as whitening injections, lipolysis injections, filler injections, slimming injections and other cosmetic injections for human injection.

6. Veterinary medicine prescription drugs with special administrative permission from the veterinary medicine supervision department; veterinary medicines publicly investigated by the State; veterinary medicines prohibited by the veterinary medicine supervision and management department, prohibited and restricted from use; veterinary raw materials; fake and inferior veterinary medicines; injectable injections of animal medicines.

VIII. Illegal services, tickets category.

1. Forgery of documents, certificates, official seals, security labels, etc., issued by State organs or specific institutions, or services that are illegal or restricted to State organs or specific institutions.

2. Raffle-type goods.

3. Bills (and services) still available or used for reimbursement, foreign trade documents still available and services for customs clearance, manifest, commodity inspection and documentary procedures.

4. Unpublished answers to official national examinations and examination substitution services.

5. Services that deceptively induce sales to consumers, exclude or limit their legal rights.

6. To provide irregular services for the completion of academic research and academic assignments.

7. Hotel goods or services for which the actual occupant can check in without the hotel's real name registration, or for which the occupant information contained in the transaction order does not match the occupant information reserved by the seller at the hotel due to the seller's reasons.

8. Gambling and betting goods and services.

9. Broken network, wall-flipping software and VPN proxy-type goods or services.

10. Goods and services that violate public order and morals and feudal and superstitious beliefs.

11. Services of an unsuitable proxy type.

12. Medical, health and financial, securities, futures investment and other advisory goods or related services.

13. Goods and services that circumvent the legal immigration process.

14. Goods and services that have not obtained business-related qualifications for group tours, outbound tours, visas, chartered buses, etc.

15. Goods or services that are purchased or used on the premise of specific qualifications of the user, or issued by a specific agency exclusively for the user.

IX. Animals and plants, animal and plant parts and animal killing tools.

1. Human organs, human remains.

2. Human genetic resource materials.

3. Live, offal, any limb, skin, specimen or other manufactured product of animals of the State Key Protection Category, endangered animals, fossils of extinct animals and existing animals of the State Protection Category II or above (except for merchants with specific qualifications).

4. Live plants (except tree saplings) in the category of State protection.

5. Live, internal organs, any limbs, skins, specimens or other manufactured products of terrestrial wild animals that are beneficial or have important economic or scientific research value under national protection.

6. Animal trapping equipment and accessories that seriously endanger the safety of humans and animals.

7. Other animal killing tools.

8. Cat and dog meat, cat and dog fur, shark fins, bear bile and their products.

9. Flowers, fruits, vegetables, seeds, plant specimens, pine cones and other plant or related products category.

X. In the category of software, tools or equipment involving illicit proceeds and illegal uses, such as theft.

1. Proceeds of smuggling, theft, robbery, etc.

2. Tools for cheating in examinations and tests, tools for falsifying measurement results, tools for falsifying and counterfeiting bills and other tools with illegal purposes and related services.

3. Satellite signal receiving and transmitting devices and software; apparatus or equipment for radio signal shielding.

4. Mass distribution equipment, software and services.

5. Lock picking tools, lock picking services and their related tutorials and books.

6, a card with multiple numbers; wireless network card with dabbing function, and the description information has informed the seller that the device can be used for dabbing.

7. Software, tools and services suspected of fraud and other illegal uses.

8. Goods that may be used to evade traffic control.

9. A lamp that emits light using a DC feed on a telephone line.

XI. Commodities that violate national administrative regulations or are unsuitable for trade without permission.

1. Counterfeit and altered currency and equipment for its printing.

2. Activated mobile phone cards, Internet cards and other goods that violate the national real-name system.

3. Goods or services in the category of purchase on behalf of foreign publications.

4. National fiat currency in circulation and imitation national fiat currency.

5. Cultural objects suspected of being sold in violation of the relevant regulations of the country or region in which they are located.

6. Tobacco monopoly products and tobacco-specific machinery.

7. Uniforms and related accessories for State bodies.

8. Foodstuffs that are not suitable for online trading.

9. philatelic products prohibited by the State and philatelic products produced without the approval of the postal industry management.

10. Goods or services whose import or export is prohibited or restricted by laws and regulations, regulatory measures and resolutions, and other requirements.

11. Unauthorized fund-raising-type goods.

12, unauthorized release of the Olympic Games, the World Expo, the Asian Games and other licensed goods.

13. Internal information publications.

14. Foreign currency in circulation and related exchange services.

15. Goods that have not been filed with the executive branch in accordance with the law.

16. Edible salt and related products.

17. Post office parcels, EMS special delivery, express delivery and other logistics documents vouchers and single numbers.

18. Goods that are not privately transferable and that are subsidized or non-reimbursable by the State.

19. Goods for military use, exclusive use by state agencies, special use, etc.

XII. Virtual category.

1. digital products and derivative services such as virtual currencies generated based on blockchain technology.

2. online games, game point cards, currency and other related service goods without state filing.

3, plug-in, self-service related online game goods.

4. Goods or services in the category of Internet user accounts.

5. game point cards or platform card goods that have officially ceased to operate.

6. Chess coin merchandise and top-up services.

7. Virtual service goods whose time is not searchable.

8. QQ value-added business goods that do not carry the platform charger logo.

9. Non-searchable instalment refundable phone bill items.

10. Internet access cards or packages and SIM cards of domestic operators, and goods and services of the type of calls and Internet access that can be used without real name registration.

11. virtual goods such as slow-charge cards that cannot actually arrive within seventy-two hours.

12. Self-consumed goods for SP operations.

13, there is a violation of the principles of honesty and fairness, the release of the generation of speculation, voting, deletion and other improper access to traffic or popularity, resulting in adverse social impact of goods or services information.

14. Airline points and miles; airline tickets redeemed by airline points/miles; airline ticket booking services (except Flying Pig).

15. Unauthorized transactions of fixed-value vouchers, stored-value vouchers, stored-value services or return of purchases in instalments for redemption of goods in kind or services.

XIII. Drugs and drug paraphernalia, narcotic drugs and psychotropic substances for non-legitimate use, and chemicals for non-legitimate use of easily controlled drugs

1. Drugs, narcotic drugs and psychotropic substances: e.g. opium (including poppy husk, flowers, buds and leaves), morphine, heroin, cocaine, cannabis, methamphetamine (crystal meth), ketamine, methcathinone, amphetamines, sodium curry, etc..

2. Readily toxic chemicals: e.g. piperonal, safrole, safrole oil, ephedrine, pseudoephedrine, hydroxyimine, oxycodone, phenylacetic acid, bromopropiophenone, acetic anhydride, toluene, acetone, etc..

3. Tools for drug use: e.g., ice kettles, etc.

XIV. Other categories.

1. Illegal marketing-type goods.

2. goods produced by manufacturers who are not qualified to produce and do not meet national, local, industry or corporate mandatory standards or do not comply with published rules or recommended standards adopted in agreements with sellers (with the exception of unqualified logo labels).

3. Contents prohibited by law from publication and distribution; book-type goods that have been expressly eliminated or discontinued by the relevant State.

4. The physical non-existence of the class of goods.

5. Software or services that interfere with the normal order, such as related software used to increase the probability of success of a purchase.

6. Branded accessories that are at risk of counterfeiting.

7. Goods whose contents in the marking label do not comply with national regulations in the form of labeling.

8. Mobile phone direct dialing card with direct dialing service, telephone callback card with callback service.

Merchants should ensure that product information uploaded on their websites about adult products and the content displayed meets the requirements of the paywook Code. Images of compliant adult products should clearly display the products they sell and avoid displaying unnecessary nudity and obscene content. The sale of products that advertise, insinuate and/or depict sexual behavior related to minors is strictly prohibited. Uploading products with images and/or text with pornographic, obscene or offensive content is strictly prohibited.

As adult products are not suitable for minors or some sensitive people, they will be subject to paywook policies and regulations. Products that violate adult products policies and norms are at risk of payout and/or removal from our shelves without further notice.

Precautions for listing adult products are as follows.
 1. the sale of products that advertise, imply and/or depict sexual activity related to minors is strictly prohibited.
 2. it is recommended to use images that clearly show the product itself
 3. avoiding the use of images that describe the use of the product or imply sexual acts.
 4. avoiding the display of other elements in product images, such as suggestive body postures and/or gestures
 5. avoid displaying unnecessary nudity in any form in product images in order to attract customers. For example, if the product image contains images of human figures (e.g. mannequins, animated characters), then it should be covered with clothing or covered in its chest and/or genital area.
 6. it is recommended that direct, medical or commercial language be used to describe the product and its features and that explicit, obscene and/or offensive language be avoided.

What types of products are considered adult products?
 Adult products include, but are not limited to: dildos, vibrators, male masturbators, bondage gear, fetish gear, anal sex toys, erotic lingerie, adult-oriented toys and games.

What are the contents of prohibited adult products?
 The following are examples of prohibited product content, including but not limited to.
  1. naked pornography.
  2. fully exposed pictures of genitalia.
  3. fully exposed images of breasts.
  4. fully exposed images of the anal opening.
  5. pictures or graphic depictions demonstrating the use of a product.
  6. obscene or offensive language.
  7. anime products that have not been de-sexualized.
  8. non-de-pornified lingerie and/or lingerie models.
  9. pornographic scene settings.